01
Calls and inquiries
Missed calls and new inquiries are logged with what the customer asked. A reply is drafted in your voice, with the next step: photos, an appointment, mail-in instructions or a call back. You approve it before it goes.
For watch repair shops and bench jewelers
More time at the bench. Fewer customers left wondering.
LUR sets up AI around how your repair counter already runs, from take-in tickets to pickups. Status updates and follow-ups are drafted in your words, and nothing reaches a customer until you press send.
Who can set up AI follow up for a watch repair shop or bench jeweler? LUR sets it up around your repair counter, then checks in with you every month.
Where the week goes
The calls and messages that pull you off the bench
- The phone rings mid-job with “is my watch ready?”
- Estimates go out and nobody hears back.
- A part is on order for weeks and the customer hears nothing.
- Finished repairs sit in the drawer waiting for a call.
- Custom inquiries wait until after close.
From take-in to pickup
Updates drafted at every stage of the job
At each stage, the setup drafts the update a customer would otherwise call about: received, estimate sent, approved, parts on order, on the bench, ready for pickup, shipped back. You read it, change what you like and press send.
02
Estimates that do not go quiet
The estimate is drafted from your notes. If the customer has not answered, a check-in is drafted at the interval you choose. The amount and dates come only from you.
03
Parts on order
When a part is on back order, a short delay note is drafted for you to approve before it goes to the customer, ahead of the promise date. Parts searches can be prepared for you to compare. You place every order yourself.
04
Take-in and sentimental pieces
Photos and notes from the take-in become a dated condition summary on the job. Instructions like “do not polish” or “keep original parts” travel with the job and come back to the customer at pickup. You check every detail.
05
Mail-in
When someone asks how to ship a watch, the reply includes packing steps and how to declare the value. The setup can fill in a shipping label and save it for your review. You approve the reply before it goes.
06
Custom work and consults
Custom inquiries get a first reply before close, and open consults get a follow up drafted at the interval you choose. You approve each one. The two sheets below walk through both.
What stays with you
- Diagnosis and the work at the bench
- Estimates, quotes and any promise date
- Appraisals and statements of value
- What to say when a repair goes wrong
- Pressing send on every message
Any detail about a movement, metal or stone comes from the facts you supply. A person checks each one before a message goes out.
Your customers and your shop
- The setup runs inside your own email, calendar and accounts under written limits.
- It reads only what you connect.
- Sensitive customer details stay in your shop system and out of messages.
- Drafts leave out your street address if you want them to. If you work by appointment, visit details are shared after a visit is confirmed.
Works alongside your tools
We start from what your shop already uses
Email and your calendar connect directly, and so do shared spreadsheets. Many shops keep repairs in a jewelry POS, in repair software or on paper envelopes. We look at what you use during intake and pick the simplest path: a scheduled export, a connection we build, a shared spreadsheet or a one-line note from you each day. If we cannot connect a tool, we tell you up front. Text messages need a business texting line, which we confirm with you.
EmailCalendarShared spreadsheetsPOS or repair software exportPhotos and voice notesPhone and voicemailBusiness texting lineReview sites
Kept current
Monthly check-in and monthly drop
Each month we check in. We look at which drafts you changed and adjust the wording. An example drop: an arrival note with condition photos for mail-in watches. Example only, since each drop depends on your shop.
Guides
Step by step sheets for custom work
Guide
How to reply to a custom ring inquiry before the shop closes
A reply sheet for custom inquiries, with the questions to ask first.
Guide
How to follow up on every open ring consult without pestering anyone
A sheet for tracking open consults and when to check in.
More examples for jewelers are on the use cases page.
FAQ
Questions from jewelers and watch repair shops
LUR. Carlos Argueta sets it up around your repair counter and trains you to adjust it. You approve every message before it goes out, and he checks in with you every month.
No. Every message waits as a draft until you or someone you choose presses send.
Drafts are written from your past messages and the words you use at the counter. Change anything you like at first, and the drafts move closer to how you write.
No. Diagnosis, estimates and promise dates come from you. The setup only puts your words into the message.
It stays inside your own email, calendar and accounts under written limits. Drafts can leave out your street address, and if you work by appointment, visit details are shared after an appointment is confirmed.
Many shop systems offer a report or data export that can feed repair status. Without one, a short daily note from you works. We confirm the path during intake.
Shared spreadsheets connect directly. For other tools, we work alongside them with exports or email copies, and we tell you up front if something cannot connect.
Yes, through a business texting line. We confirm the line with you during intake. Every text still waits for your send.
No. It can prepare a parts comparison or fill in a label and save it. You place every order.
An intake conversation and a training session with Carlos. At the start, plan on reading drafts each day while the voice settles in.
No. LUR does not promise leads or sales. It sets up the tools and keeps them current.
Still have a question? Email Carlos or call (385) 527-4433.
Get back to
the bench.
Start the intake, and we build it around your repair counter. Each month we add what fits your shop.
Built around your repair counter · Updated monthly