How to answer a missed call and chase an open quote from the truck
4 fill in templates for the messages you send between jobs, plus a list of questions to hand to a person.
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Reply to a missed call on the channel the customer used, and ask for the address and a photo in that first message. Check in on an open quote at an interval you choose. Leave price questions and complaints for a person.
4 templates
| Template | When to send it | Example wording |
|---|---|---|
| Missed call reply | Soon after the call you missed | Hi , sorry I missed your call. I am on a job. What do you need help with? |
| Photo and address request | Before you drive out | Could you send a photo of and the address? It helps me bring the right parts. |
| Quote check in | After the interval you pick | Hi , checking on the quote for . Any questions I can answer? |
| Review request | After the job is done | Thanks for having us out for . If you have a minute, a review helps other people find us. |
Example wording only Edit it to sound like you. Leave prices out of these templates.
Fill in your own choices
Questions a template should not answer
| When the message is about | Who handles it |
|---|---|
| Price or a discount | You or your office |
| Safety, such as a gas smell or exposed wiring | A person, right away |
| A complaint about past work | You |
| Anything you are unsure about | You |
If a caller reports a gas smell, call them back now and tell them to leave the building and call the gas company or 911. A text template is never the reply.
Reply on the channel the customer used to reach you. Texting can require consent under federal rules (TCPA) and state law. Check consent before you text, and use email when unsure. This is not legal advice.
A due again reminder for home services
List repeat customers by first name or job label, the last service date and the interval you use. Then send this when they come due.
| Customer (first name or job label) | Last service | Your interval in weeks | Due date |
|---|---|---|---|
Hi , it has been about since we serviced your . Want me to put you on the schedule?
Example wording only Use first names or job labels, never full addresses.
Hours on calls and quotes you count yourself
Type your own counts and minutes. Nothing is saved.
Fill in every box on a row to see your totals. Rows you leave blank are skipped.
Time on these tasks by hand: hours a weekIllustrative estimate from your inputs
Time checking ready drafts, using your guess: hours a weekIllustrative estimate from your inputs
Difference from your inputs: hours a weekIllustrative estimate from your inputs
Rows counted: Illustrative estimate from your inputs
These numbers come only from what you typed. LUR has not measured them. Nothing you type leaves this browser.
Sending these by hand between jobs is still the hard part.
LUR sets up missed call intake and quote follow up drafts for your crew. You approve each reply before it goes. Read the local service workflows.
LUR guide. prmode.ai/guide-missed-call-quote-follow-up-kit